These terms govern your use of the loonsoftware.com website and, where no separate signed agreement applies, the Switchboard platform operated by Loon Software LLC.
If you have a signed master services agreement, order form, or subscription agreement with Loon covering Switchboard, that agreement controls and these terms apply only to your use of this website. Absent a signed agreement, these terms are the whole agreement between you and Loon. If you are a Loon Insights Panel participant, section 17 governs your participation.
Loon Software LLC ("Loon," "we," "us") is a limited liability company registered in the State of Minnesota, operating at 712 15th Ave NE, Minneapolis, MN 55413. By accessing this website or using Switchboard you agree to these terms. If you are accepting on behalf of a company, you represent that you have authority to bind it, and "you" means that company. If you do not agree, do not use the site or the service.
Switchboard is a business tool offered to organizations, not to consumers, and you must be at least 18 years old to use it. Consumers may participate in the Loon Insights Panel under section 17. You are responsible for the accuracy of your account information, for maintaining the confidentiality of credentials, for the actions of every user in your workspace, and for notifying us promptly of suspected unauthorized access. Administrators control who in your organization can supervise calls, listen to recordings, and export data.
Subject to these terms, Loon grants you a non-exclusive, non-transferable, revocable right to access Switchboard for your internal business operations during your subscription term. You may not resell, sublicense, or provide the service to third parties as your own, reverse engineer or copy it, benchmark or publish performance results without our consent, remove proprietary notices, or use it to build a competing product.
You agree not to use Switchboard to:
We may suspend access without notice where use presents a legal, security, or regulatory risk.
You retain ownership of the contact records, documents, recordings, transcripts, and other content you or your consumers generate in Switchboard. You grant Loon a limited license to host, process, transmit, and display that content as needed to operate the service and as described in the Privacy Policy. You are responsible for having the legal basis to send us that content, for the accuracy of the contact lists you load, for the scripts and disclosures your agents deliver, and for the consent and licensing requirements of every jurisdiction you contact. Where your use involves protected health information, a business associate agreement must be in place before you send it.
Switchboard uses speech recognition and language models to conduct conversations. Model output can be incorrect, incomplete, or unexpected. You are responsible for reviewing agent configuration, knowledge sources, and escalation rules before going live, and for keeping qualified staff available to supervise and take over calls. Do not rely on agent output as legal, medical, financial, or compliance advice, and do not configure agents to make final decisions on credit, employment, insurance, or treatment.
Switchboard connects to systems you choose, including CRMs, email providers, telephony carriers, and pharmacy or practice software. Your use of those services is governed by their own terms, and Loon is not responsible for their availability, accuracy, or handling of your data. Carrier-level filtering, number registration, and message deliverability are outside our control.
Fees, usage rates, and billing terms are set out in your order form or subscription plan. Charges are due as invoiced, are non-refundable except as expressly stated, and exclude taxes, which are your responsibility. Usage-based charges such as call minutes and message volume are billed as incurred. We may change pricing on renewal with prior notice.
Loon owns Switchboard, the website, and all software, models, configurations, designs, and documentation we provide, along with all improvements to them. The Switchboard and Loon names and marks are ours. You may submit feedback, and we may use it to improve the service without obligation or attribution. Nothing here transfers ownership of our technology to you.
We aim for continuous availability but the service may be unavailable for maintenance, carrier outages, or events beyond our control. Uptime commitments, if any, are stated in your agreement. We may modify, add, or discontinue features, and will give notice of changes that materially reduce core functionality.
Except as expressly stated in a signed agreement, the website and the service are provided "as is" and "as available," and Loon disclaims all implied warranties including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or that agent output will be accurate or compliant in your jurisdiction.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Loon's total liability arising out of or related to these terms will not exceed the greater of the fees you paid to Loon in the twelve months preceding the claim or one thousand US dollars. These limits do not apply to your payment obligations or to liability that cannot be limited by law.
You will defend and indemnify Loon against third-party claims, including regulatory actions and consumer claims, arising from your content, your contact lists and consent practices, your agent scripts and disclosures, or your violation of these terms or applicable law.
These terms apply while you use the site or the service. Either party may terminate for material breach that is not cured within 30 days of notice. On termination your access ends, and your content is deleted or returned as described in the Privacy Policy and your agreement, subject to legal holds. Sections on ownership, fees owed, disclaimers, liability limits, indemnification, and dispute resolution survive.
These terms are governed by the laws of the State of Minnesota, without regard to conflict-of-laws rules. The parties will first attempt to resolve disputes in good faith through their business contacts. Unresolved disputes are subject to the exclusive jurisdiction of the state and federal courts located in Hennepin County, Minnesota, and each party waives any objection to that venue.
If a provision is unenforceable, the rest remains in effect. Neither party's failure to enforce a right waives it. You may not assign these terms without our consent; we may assign them in connection with a merger or sale of assets. Notices to Loon may be sent to the address or email below. We will post material changes to these terms here with a new effective date, and continued use after that date is acceptance.
The Loon Insights Panel is a consumer research program operated by Loon. These terms govern your participation, together with the Privacy Policy. Sections 3 through 8 above concern Switchboard and do not apply to panel participants.
By checking the consent box on our sign-up page, you agree to receive recurring survey and reward text messages from Loon Insights Panel at the mobile number you provide. Messages include survey invitations, task reminders, and reward delivery notices. Consent is not a condition of purchase. Message frequency varies, up to 8 messages per month. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Reply STOP to any message to cancel; STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT also work. You will receive one confirmation message and no further texts. Reply START to rejoin. Need help? Reply HELP for program information, or text AGENT and a member of our team will reply. Leaving the panel does not affect any reward you have already earned.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile number and text-message consent are never shared with or sold to research partners, affiliates, or lead generators.
You agree to answer honestly and to keep confidential any unreleased product concepts or materials shown to you in a study. You grant Loon a license to use your responses for research, and to share them with research partners in de-identified or aggregated form as described in the Privacy Policy. Participation is voluntary and you may skip any question or leave the panel at any time.
Loon Software LLC · 712 15th Ave NE, Minneapolis, MN 55413 · legal@loonsoftware.com